Privacy Policy

At The Luke Hotel, we are committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or utilize our services. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect:

We may collect various types of information from you, including but not limited to:

• Personal identification information (such as your name, email address, phone number, and billing address) when you make a reservation or contact us.
• Demographic information and preferences are provided voluntarily by you.
• Information about your use of our website, such as IP address, browser type, and pages visited, through the use of cookies and similar technologies. Please refer to our Cookie Policy for more details.

2. Use of Information:

We use the collected information for the following purposes:

• To process and manage your reservations, including contacting you with confirmation details, updates, and relevant information.
• To provide personalized services and enhance your overall experience during your stay.
• To improve our website, services, and offerings based on your feedback and preferences.
• To communicate with you regarding promotional offers, events, and other relevant information. You may opt-out of these communications at any time.
• To comply with legal obligations and protect the rights and safety of our guests and visitors.

3. Information Sharing:

We may share your information with third parties in the following circumstances:

• With service providers and business partners who assist us in operating our website and providing services to you. These parties are obligated to protect your information and use it only for the specified purposes.
• In response to legal requests, court orders, or to comply with applicable laws and regulations.
• To protect our rights, property, and safety, or the rights, property, and safety of others.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Third-Party Websites:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

4. Children’s Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take appropriate steps to delete the information.

4. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting.

For further information about our privacy practices or to exercise your rights regarding your personal information, please refer to the “Contact Us” section below.

Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

Email: info@thelukehotel.com

Phone: +254 702 878 787

We appreciate your trust in The Luke Hotel and assure you that we handle your personal information with the utmost care and in compliance with applicable privacy laws.